1. How can I track my order?

After completing your purchase, you will receive a confirmation email with a tracking code. Once your order has been shipped, you can click on the link in the email to track your delivery in real time. If you have an account on our site, you can also access the "My Orders" section to check the status of your shipment.

2. What are your return and refund policies?

If you are not satisfied with your purchase, you may return the unused products in their original packaging within 14 days of delivery. Once we receive your return, we will process your refund within 10 business days. Please see our " Return Policy " page for more details and to initiate the return process.

3. Are your products suitable for sensitive skin?

Many of our products are specially formulated for sensitive skin, using gentle ingredients and free from potentially irritating substances, such as parabens, synthetic fragrances and alcohol. You can find this information in the product description. If you have any questions, contact us for personalized advice.

4. Do you offer free samples or testers?

Yes, we include free samples with every order, subject to availability.

5. How can I contact you for further information or assistance?

Our customer service is here to help you! You can contact us via our contact form on the site, by sending an email to info@aurynskin.com or by writing to us on our social channels. We try to respond within 24 hours on weekdays.

6. Are your products vegan and cruelty-free?

Many of our products are vegan. In addition, none of the products available are tested on animals, in line with European regulations and with our commitment to ethical and sustainable beauty. You can find detailed information in the sheet of each product.

7. What payment methods do you accept?

We accept several secure payment options, including:

• Credit cards (Visa, Mastercard, American Express)

• PayPal

• Apple Pay

• Google Pay

• Other methods available at checkout

All payments are protected by advanced security systems to guarantee you maximum peace of mind during purchases.

8. Do you offer any discounts or special promotions?

Yes! You can find seasonal offers, discounted bundles and special promotions in our Offers section . In addition, by signing up to our newsletter you will receive a welcome discount code and be updated on exclusive promotions.

9. How can I choose the most suitable products for my skin type?

On our website you will find a section dedicated to skin types and specific needs , to help you easily identify the most suitable products. In addition, we offer skincare kits designed for different needs, such as combination, dry or blemish-prone skin.

If you need more in-depth advice, our team is available to help you create a personalized routine. Contact us and we will guide you in choosing the perfect products for you!

10. Where can I find information about the ingredients in your products?

Each product page contains a complete list of ingredients, along with a description of the main features and benefits. We are transparent about our formulations, so you can make informed choices, especially if you have allergies or specific preferences.

11. Are the products original?

Yes, we guarantee the authenticity of each product. We work directly with brands and official distributors to offer you only original and high-quality items, legally imported according to European regulations.

12. How to store skincare products correctly?

We recommend storing the products in a cool, dry place, away from heat and direct light. Some products, such as those with vitamin C or hyaluronic acid, can be stored in the refrigerator to keep their properties intact.

13. Can I change or cancel an order?

If your order has not yet been shipped, you can request a change or cancellation by contacting our customer service. We will do our best to accommodate your request. Once your order has been shipped, changes cannot be made.

14. Do you offer international shipping?

We currently ship to all of Italy, including the islands, but we also offer shipping to some European countries. You can check service availability and shipping costs at checkout.